Indranil Biswas

Hi, I'm Indranil Biswas. Welcome to my profile!

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INDRANIL BISWAS   ACHIEVEMENTS/POSITIONS OF RESPONSIBILITY ·        Gem Award 2011(IBM) ·        Super Talented Achiever Award 2010.(IBM) ·        Shining performer Award 2009.(IBM) ·        Excellent Customer Service Award 2008.(IBM)   ·       Promoted  To senior customer care executive (IBM) TRAININGS/CERTIFICATIONS Course on small scale industrial management. Entrepreneurship building program organized by The National Small Industries Corporation Ltd (A Govt. of India Enterprise) Production, marketing, printing: focused on how to run small scale industrial unit organized by The National centre for jute diversification (Ministry of Textiles, Govt of India). “Quality” Training from (IBM) TAJ - Tanishq Accomplished Jeweler certified (by Titan Industries Ltd)    Other IT skill:     Internet Marketing.        Project link: http://indranilbiswas.wordpress.com/my-projects   IT Skills Examination passed Institution year Certificate in computing, Ms office, basics   IGNOU 1998 Certificate in financial accounting(tally 7.2,9) /fact Bharat Sevashram Sangha 2007 EDUCATION   Year Degree Board/ University 1998 Graduation(B com) Calcutta university 1996 Higher Secondary(eco-stat-math) W.B C H S.E. 1993 Matriculation W .B .S .E

INTERNET MARKETING CONSULTANT at CRAFTAGE INTERNATIONAL

November 2012 - Present | KOLKATA

ROLE: Email Marketing, Blog Development& Marketing, Social Media Marketing, Online Advertising, Online Sales from B2B &B2C Sites. SKILLS: Internet Marketing

Process executive at Infosys Bpo Ltd

February 2012 - Present | PUNE

ROLE: Customer retention and Report preparation (MTD) SKILLS: CUSTOMER SERVICE/CUSTOMER RELATIONSHIP/ CUSTOMER RETENTION

Senior operation executive at IBM Global Process Services Pvt Ltd

March 2008 - Present | KOLKATA

ROLE: Customer retention and Report preparation (MTD/CADET) SKILLS: CUSTOMER SERVICE/ CUSTOMER RETENTION/ ADVANCE MS OFFICE

Phone Banking Officer at ICICI Bank Ltd

June 2007 - Present | KOLKATA

ROLE: Tele marketing. Work Area: Personal Loan, Insurance. SKILLS: CUSTOMER RELATIONSHIP /TELE MARKETING

Sales officer at Craftage international Pvt Ltd.

January 1999 - May 2007 | KOLKATA

ROLE: Retail sales and Institutional sales of jute product. Attend trade fairs, handicrafts expo, buyers- seller’s meet and exhibition. SKILLS: RETAIL SALES/CUSTOMER SERVICE/INSTITUTIONAL SALES

UNIVERSTY OF CALCUTTA

1996 – 1998

BACHELOR OF COMMERCE

TRAVELING, LISTENING TO MUSIC.